Refund Policy

MyTestPro (mytestpro.com) Effective date: [DATE]

We keep this simple and honest — the same way we price.

1. What you're buying

All MyTestPro purchases are one-time payments for digital content and access (a single life sphere, or lifetime access to all assessments). There are no subscriptions, no auto-renewals, and no trials that convert into charges — so there is nothing recurring to cancel, ever.

Before you pay, you can always see exactly what you're buying: your first assessment and its results are free, product contents are listed at checkout, and every price is shown upfront.

2. Immediate delivery — and your consent

Purchased access is delivered immediately and in full to your account the moment payment succeeds: assessments unlock, and readings are composed for you on completion.

By purchasing, you expressly request immediate delivery of this digital content and acknowledge that, once delivery has begun, you lose any statutory right of withdrawal / "cooling-off" cancellation (including the 14-day right under EU/UK consumer law), to the extent permitted by applicable law. This consent is also confirmed by a checkbox at checkout.

3. Our refund rule

Because the product is transparent before purchase and delivered instantly after it, all sales are final, with these exceptions — where we will always make it right:

1. Non-delivery. You paid, but the purchased access or your assessment results were not delivered, and our support cannot fix it within 5 business days of your report — full refund.
2. Duplicate or erroneous charge. You were charged twice for the same purchase, or charged an incorrect amount — we refund the difference or the duplicate immediately.
3. Where the law requires it. Nothing in this policy limits non-waivable rights you hold under the mandatory consumer-protection law of your country (for example, statutory guarantees for digital content that is faulty or not as described). Where such law grants you a remedy, we honor it.

We do not offer refunds for change of mind, for disagreement with your results, or for unused purchased content, except as required by law.

4. How to request a refund

Email support@mytestpro.com within 14 days of the charge, from the email on your account, with the approximate purchase date and a short description of the issue. We respond within 5 business days. Approved refunds are returned to the original payment method; your bank may take 5–10 business days to post them.

5. A note on chargebacks

If something went wrong, please contact us first — cases covered by this policy are refunded without friction. Chargebacks filed for purchases that were delivered as described may result in loss of account access, and we may present delivery records to the payment provider.

6. Contact

MYTESTPRO LLC — support@mytestpro.com