Refund Policy

MyTestPro (mytestpro.com) Effective date: [DATE]

We keep this simple and honest — the same way we price.

1. What you're buying

There are two different things you can pay for, and they refund differently.

• Assessments and readings — a one-time payment ($2.99 to open a life sphere, and any one-time add-on offered after it). These do not renew and there is nothing recurring to cancel.
• The Growth Plan — an optional monthly subscription ($19.99/month) for the Growth Plan in the LivingMind companion app. Where a purchase includes days of the Growth Plan, the checkout says so, with the price and the date the first monthly charge falls due. You can cancel at any time in your account (Plan → Cancel plan); cancelling never removes assessments or readings you have unlocked.

Before you pay, you can always see exactly what you're buying: your first assessment and its results are free, product contents are listed at checkout, and every price is shown upfront.

2. Immediate delivery — and your consent

Purchased access is delivered immediately and in full to your account the moment payment succeeds: assessments unlock, and readings are composed for you on completion.

By purchasing, you expressly request immediate delivery of this digital content and acknowledge that, once delivery has begun, you lose any statutory right of withdrawal / "cooling-off" cancellation (including the 14-day right under EU/UK consumer law), to the extent permitted by applicable law. This consent is also confirmed by a checkbox at checkout.

3. Assessments and readings

Because this content is transparent before purchase and delivered instantly after it, one-time purchases are final, with these exceptions — where we will always make it right:

1. Non-delivery. You paid, but the purchased access or your assessment results were not delivered, and our support cannot fix it within 5 business days of your report — full refund.
2. Duplicate or erroneous charge. You were charged twice for the same purchase, or charged an incorrect amount — we refund the difference or the duplicate immediately.
3. Where the law requires it. Nothing in this policy limits non-waivable rights you hold under the mandatory consumer-protection law of your country (for example, statutory guarantees for digital content that is faulty or not as described). Where such law grants you a remedy, we honor it.

We do not offer refunds for change of mind, for disagreement with your results, or for unused purchased content, except as required by law.

4. The Growth Plan subscription

Full details, including renewal and failed payments, are in our Subscription Policy.

Cancel before you are charged. The plan begins with included days. Cancel before they end and no monthly charge is ever raised — this is the simplest way to decide the plan is not for you, and it costs nothing. You keep every assessment and reading you unlocked.

If you were charged and the plan was not for you. We will refund a monthly charge where you actually gave the plan a fair try — that is, you installed the LivingMind app and used it during your included days — and you tell us what did not work. Write to us within 14 days of the charge and we will refund that month.

We do not refund a monthly charge where the plan was not used at all during the included days: the included days exist precisely so nobody pays for something they have not tried, and cancelling during them is free and takes one tap.

A refunded month ends the subscription; you keep every assessment and reading you unlocked.

5. How to request a refund

Email business@mytestpro.com within 14 days of the charge, from the email on your account, with the approximate purchase date and a short description of the issue. For a Growth Plan month, tell us roughly when you used the app during your included days so we can match it to your account. We respond within 5 business days. Approved refunds are returned to the original payment method; your bank may take 5–10 business days to post them.

6. A note on chargebacks

If something went wrong, please contact us first — cases covered by this policy are refunded without friction. Chargebacks filed for purchases that were delivered as described may result in loss of account access, and we may present delivery records to the payment provider.

7. Contact

MYTESTPRO LLC — business@mytestpro.com