Refund Policy

MyTestPro (mytestpro.com) Effective date: November 5, 2026

We keep this simple and honest — the same way we price.

1. What you're buying

Reports, all access and Deep Dive are one-time payments:

• Report ($1.99): the full report for a test you have taken.
• All access ($9.99): an optional offer shown right after you buy a report. It unlocks the full report for every test on MyTestPro.
• Deep Dive ($2.99): an optional add-on for selected tests. It adds an extended personal guide to that test's report page.

None of these renew, and there is nothing recurring to cancel. The subscriptions we sell are MyTestPro Full Access and MyTestPro Plus, where offered.

Before you pay, you can always see exactly what you're buying: you can take a test without paying, the payment screen lists what the report contains, each offer lists what it includes, and every price is shown upfront.

2. Immediate delivery — and your consent

Purchased access is delivered immediately and in full to your account the moment payment succeeds: your report opens and is written for you from your answers, all access opens the report of every test, and a Deep Dive appears on your report page.

By purchasing, you expressly request immediate delivery of this digital content and acknowledge that, once delivery has begun, you lose any statutory right of withdrawal / "cooling-off" cancellation (including the 14-day right under EU/UK consumer law), to the extent permitted by applicable law. You confirm this when you tap a payment button, which accepts this Refund Policy.

3. Reports, all access and Deep Dive

Because this content is transparent before purchase and delivered instantly after it, one-time purchases are final, with these exceptions, where we will always make it right:

1. Non-delivery. You paid, but your report, all access or Deep Dive was not delivered, and our support cannot fix it within 5 business days of your message — full refund.
2. Duplicate or erroneous charge. You were charged twice for the same purchase, or charged an incorrect amount — we refund the difference or the duplicate immediately.
3. Where the law requires it. Nothing in this policy limits non-waivable rights you hold under the mandatory consumer-protection law of your country (for example, statutory guarantees for digital content that is faulty or not as described). Where such law grants you a remedy, we honor it.

We do not offer refunds for change of mind, for disagreement with your results, or for unused purchased content (for example, tests you have not taken yet under all access), except as required by law.

MyTestPro Full Access

Our statistical tests end with a paid result: $2.99 today for your result, your card and 7 days of full access. Unless you cancel within 7 days, the subscription renews automatically at $19.99 per month until you cancel (see our Terms). We email you 3 days before your trial ends.

• Cancel anytime. Cancel within the 7 days and you are not charged again after the $2.99. Cancel later and you won't be charged again; full access stays active until the end of the month already paid.
• Refunds follow the rules above: the first payment and the monthly charges are final, except for non-delivery, duplicate or erroneous charges, and wherever the law requires a refund. We don't refund partial periods for change of mind, except as required by law.
• A refunded or disputed charge ends full access on the account. Deleting your account cancels the subscription at once.

MyTestPro Plus

Plus starts with a paid trial: $1.99 for 5 days. Unless you cancel before it ends, it renews automatically at $14.99 per month until you cancel (see our Terms). We email you 24 hours before it renews.

• Cancel anytime. Cancel before the 5 days end and you are not charged again after the $1.99. Cancel later and you won't be charged again; Plus stays active until the end of the month already paid.
• Refunds follow the rules above: the trial and the monthly charges are final, except for non-delivery, duplicate or erroneous charges, and wherever the law requires a refund. We don't refund partial periods for change of mind, except as required by law.
• A refunded or disputed Plus charge ends Plus on the account. Deleting your account cancels Plus at once.

4. How to request a refund

Email business@mytestpro.com within 14 days of the charge, from the email on your account, with the approximate purchase date and a short description of the issue. We respond within 5 business days. Approved refunds are returned to the original payment method; your bank may take 5–10 business days to post them.

5. A note on chargebacks

If something went wrong, please contact us first — cases covered by this policy are refunded without friction. Chargebacks filed for purchases that were delivered as described may result in loss of account access, and we may present delivery records to the payment provider.

6. Contact

MYTESTPRO LLC — business@mytestpro.com